In many industrial settings, technicians are still trusted more than digital reports. Instead of trying to replace technician visits with digital reporting, there is a major opportunity to design a service where technicians strengthen digital adoption: digital detects and prioritizes, technicians verify quickly and add context, and customers gain confidence through both data and human sign-off. In this project, teams will design and prototype a “phygital” workflow where digital diagnostics and technician work support each other. The focus is a practical service flow that fits daily realities on the field. How might a technician receive and use digital findings? What lightweight verification could be added (quick check, photo, short note) without slowing work down? What should the customer experience look like when they receive a finding that includes both sensor evidence and technician confirmation? How could this reduce downtime and improve safety while keeping service scalable? Teams will deliver a service blueprint + workflow prototype (screens and steps) showing how digital findings move through technicians to customers, and how this approach would create value in the Indian context.