Description
Healthcare regions in Finland utilise a Home Hospital service (Kotisairaala) to provide hospital-level care directly in patients' homes. It's designed for individuals who require acute, subacute, or palliative care but can be treated outside a traditional hospital. The Home Hospital team, typically comprising doctors, nurses, and other healthcare professionals, offers services such as intravenous therapies, wound care, medication management, monitoring of vital signs, and symptom control. The aim is to promote recovery in a familiar environment, reduce hospital stays, and enhance quality of life, often allowing patients to remain close to their families.
In this service, involving patients and their close ones is essential, as patients live at home and are monitored around the clock. A new resource planning system is being developed for Home Hospital professionals to optimise care and improve patient experience. This system tracks equipment and personnel and supports planning the best possible care. We want to explore what kind of value adding data points could be shared with the patients and/or their families to increase transparency and perceived service quality.
What kind of (real-time or static) information would be most valuable for patients? How can we create new forms of value by increasing transparency? This project aims to design a user experience that allows patients and their families to request, update, and track Home Hospital services in the future.