Getting vaccinated is a straightforward procedure for both professionals and customers. However, challenges arise when answering a simple question: What vaccinations have you already received, and which ones would be beneficial to get now? Most of us have been vaccinated against various diseases, but it’s often difficult to find out which vaccinations you've already had, whether they are still effective, and what additional vaccinations might be necessary. What is the big picture, and what would benefit the customer most? Let’s utilise digital solutions to make the vaccination process as easy and straightforward as possible for both customers and healthcare professionals. If we assume that we have access to and can utilise all the data about an individual’s life, health, and habits, how would we design vaccination services for a young adult (20–25 years old)? What aspects of the service should be digitalised to make the experience as convenient and accessible as possible? How would the service look and feel from the customer's perspective? Join us in creating meaningful digitalisation in the public healthcare sector!